Earning & Using Benefits:
- To ensure you receive benefits and proper credit toward achieving an advanced program status, you must always login to your PartsTree Account when placing an order.
- If you place an order over the phone, ensure you provide the agent with the email address associated with your PartsTree ProAdvantage Program account.
- Always check your order confirmation email to ensure all information was captured correctly. If you do not receive an order confirmation within 60 minutes of placing an order, contact the PartsTree ProAdvantage Program team immediately.
Changing Status:
- PartsTree will make every effort to promote customers to the next program status level within 2 weeks of the completion of the qualifying activity that triggered the promotion. However, PartsTree reserves the right to take an additional 2 weeks to update the account program status if needed.
- Qualifying activity is defined as placing an order that is completed without cancellation or return and that causes the sum total of the member's purchases to exceed a threshold set for a superior program status level.
Misconduct:
- At no time may PartsTree ProAdvantage Program benefits be purchased, sold, advertised for sale or bartered.
- Fraud, misrepresentation, abuse or violation of applicable rules is subject to administrative and/or legal action by appropriate governmental authorities and PartsTree management.
- Such action may include, without limitation, the forfeiture of all benefits associated with a member's account, as well as cancellation of program membership and prohibition from the member's future participation in any PartsTree programs.
- PartsTree reserves the right to take appropriate legal action to recover damages due to misconduct.
- Violators may be liable for damages and litigation costs, including PartsTree attorneys’ fees incurred in enforcing this rule.
Inactivity:
- PartsTree ProAdvantage members must place an order, that is completed without cancellation or return, at least once every rolling 18 months to retain their benefits.
- If your account has no qualifying order activity in the prior 18-month period, all benefits associated with the account will expire and your benefit level will reset to that of a new member.
Other:
- You are responsible for reading these PartsTree ProAdvantage Program Rules, Terms and Conditions, additional member information, PartsTree ProAdvantage newsletters and order summaries online at PartsTree.com to understand your rights, responsibilities, and status under the PartsTree ProAdvantage Program.
- PartsTree may amend the PartsTree ProAdvantage Program Rules, Terms and Conditions at any time without notice.
- PartsTree has no liability for correspondence that is misdirected, lost, stolen, damaged or delayed.
- Members are responsible for ensuring contact information provided to PartsTree is accurate and up-to-date.
PartsTree Reservation of Rights:
- These reservations of rights apply to all aspects of the PartsTree ProAdvantage Program, including without limitation, all Bronze, Silver, Gold and Platinum status programs. PartsTree may, in its discretion, change the ProAdvantage Program rules, regulations, awards and special offers at any time with or without notice. This means that the communication of program benefits does not entitle members to any vested rights with respect to such benefits. Any benefit may be withdrawn or subject to change or new restrictions at any time. PartsTree may, among other things, (i) withdraw, limit, modify, or cancel any benefit; (ii) change program benefits, conditions of participation, or rules for the use of the PartsTree.com website; (iii) rename or redefine program elements or benefits; (iv) end any of its status levels. PartsTree may make any one or more of these changes at any time even though such changes may affect a customer's ability to use the benefits they have accumulated. PartsTree reserves the right to end the PartsTree ProAdvantage Program at any time with or without notice.